Terms +
Conditions
A few important things to know about bookings, cancellations, memberships and payments at any.BODY Pilates & Exercise Physiology.
Appointments
50% deposit required
All appointments require a 50% deposit to confirm your booking. Your deposit is required at least 72 hours before your appointment.
If your deposit has not been received, our team will follow up approximately 72 hours and again 48 hours before your appointment. If payment is still outstanding, we reserve the right to release the appointment to another client on our waitlist.
The remaining balance is payable in studio at your appointment.
Cancellation notice
We understand that plans can change. Appointment cancellations and rescheduling require at least 24 hours' notice.
If you cancel or reschedule more than 24 hours before your appointment, your deposit will be retained as a credit on your account and can be used towards a future booking.
4–24 hours before
Cancellations or rescheduling made with less than 24 hours' notice incur a fee equal to 50% of the appointment fee.
If you have already paid your 50% deposit, the deposit will be retained as the cancellation fee and no additional cancellation fee will be payable.
Less than 4 hours
Cancellations or rescheduling made within 4 hours of the appointment, including non-attendance, incur the full appointment fee (100%).
Where a 50% deposit has already been paid, the remaining 50% of the appointment fee will also be payable.
Recurring appointments
Clients who would like to hold a recurring appointment — for example, the same appointment time each week — are required to purchase an appropriate appointment package.
This allows us to reserve that regular appointment time for you.
How to cancel
Appointment cancellations or changes can be made through the any.BODY Studio app or by emailing hello@anybody-studio.com.au .
Arriving late
Please arrive on time for your appointment.
Late arrival may result in a shortened appointment so we don't impact the next client's booking. The full appointment fee will still apply.
Appointment packages
Pre-purchased appointments remain subject to our cancellation policy. Where a cancellation fee applies, the appropriate amount or session may be deducted from your package.
Packages have an expiry date as outlined at the time of purchase. Extensions are only offered in exceptional circumstances and must be approved by management in advance.
Unused or missed appointments are non-refundable and non-transferable.
Class bookings
12 hours before class
Classes must be cancelled through the any.BODY Studio app at least 12 hours before the class start time to avoid a late cancellation.
Please use the cancellation function in the app. Sending a text, email or message through the app does not constitute a class cancellation.
Late cancellations
A cancellation made less than 12 hours before class is considered a late cancellation and the booked session will be forfeited.
- Unlimited Platinum Membership: $20 late cancellation fee.
- Platinum members receive one late cancellation fee waiver per calendar month.
- Members using a class allowance or clients using a pack will forfeit the booked session.
No-shows
If you don't attend a booked class and haven't cancelled it through the app, the session will be forfeited.
- Unlimited Platinum Membership: $30 no-show fee.
- Gold Memberships + class packs: $20 no-show fee in addition to the session being forfeited.
Even if you are cancelling late, please cancel your booking in the app so another client has the opportunity to attend.
Waitlists
If a class is full, you can join the waitlist through our booking system.
If a place becomes available, you may receive an email or text notification and may be added to the class in accordance with our waitlist booking process.
Once you are booked into the class, our normal cancellation policy applies.
If you know you can no longer attend, please remove yourself from the waitlist.
Classes cancelled by us
any.BODY reserves the right to cancel a class if minimum attendance numbers aren't met.
Where possible, we will contact you approximately 4 hours before the class. Your session will be returned to your account.
Arriving for class
Please arrive before the scheduled start of class. This helps us start on time and avoids disruption to the instructor and other clients.
Safety + participation
Our instructors and Exercise Physiologists may restrict participation in particular classes or exercises where required for safety.
Participation may also be declined where appropriate medical clearance has not been provided.
Weather + unexpected circumstances
We understand that unexpected circumstances, including adverse weather, can affect your ability to attend. Our cancellation policy still applies.
These policies help us manage small-capacity classes fairly, offer available places to waitlisted clients and support the sustainability of our timetable.
Packs + passes
Class packs
Class packs are valid for 6 months from the purchase date.
Sessions are non-refundable and non-transferable.
Extensions may be granted for medical reasons where a medical certificate is supplied before the pack expiry date.
Monthly passes
Monthly passes are valid for 30 days from the date of your first class booking.
Sessions are non-refundable and non-transferable.
Extensions may be granted for medical reasons where a medical certificate is supplied before the expiry date.
Introductory offers
Reformer Studio Introductory Offers are available to brand-new clients only and may only be purchased once per client.
Introductory offers are valid for 14 days and activate from the date of your first class booking.
Introductory offers are non-refundable and non-transferable.
Using your sessions
Sessions may only be used by the person whose account the booking is made under.
Sessions cannot be transferred to another person. Another person attending in your place will need their own account and their own valid session or booking.
Payment
Payment is required before booking a class.
You must have an eligible session available on your account or purchase the appropriate session when making your booking.
Annual memberships + passes
Annual pricing options are non-refundable and non-transferable.
Medical extensions of up to 8 weeks per year may be granted with a valid medical certificate.
Requests must be made before the relevant expiry date.
Memberships
For these terms, a membership means a product on an automatic recurring payment schedule. Pre-purchased class packs are not memberships.
Minimum term
All memberships have a minimum 3-month term.
Memberships cannot be cancelled before completion of the minimum term.
Cancelling your membership
A minimum of 14 days' notice is required to cancel a membership.
Cancellation requests must be submitted by email to hello@anybody-studio.com.au .
Your cancellation is not processed until we have received your cancellation request.
Membership suspensions
Suspension requests require at least 7 days' notice.
Requests must be emailed to hello@anybody-studio.com.au and include your requested start and end dates.
Membership benefits
Active memberships include a 20% discount on eligible additional services offered by any.BODY.
Prices shown in the any.BODY app may reflect this active membership discount.
The discount ends when your membership ends.
Discounted purchases
Membership discounts are available while your membership is active and cannot be used to pre-purchase discounted services for use after cancelling your membership.
If discounted sessions remain unused when a membership ends, a top-up amount may be payable to bring those sessions to their standard price.
Membership payments
Membership payments are processed automatically through Stripe.
Members are responsible for ensuring sufficient funds are available when payments are due.
If a payment fails, you will receive notification requesting payment within 24 hours.
If payment fails more than twice, the membership may be cancelled and access to classes restricted.
Unused classes
Gold Memberships and other memberships with a defined class allowance may allow unused classes to roll into the following month.
Rolled-over classes must be used within that rollover period and cannot be refunded, transferred to another person or carried forward beyond the permitted period.
Refunds + transfers
Memberships are non-refundable and non-transferable.
All membership cancellation and suspension communication must be directed to hello@anybody-studio.com.au .
Giving any.BODY
Using a gift card
Gift cards can be redeemed for eligible Pilates classes, services or products at any.BODY Pilates & Exercise Physiology.
Gift card conditions
Gift cards are not redeemable for cash and are subject to the conditions applicable at the time of purchase and redemption.
Gift card purchases and redemptions remain subject to rights available under applicable Australian consumer law.
A few final things.
These policies allow us to manage our small-group classes, appointment books and waitlists fairly while providing consistent care to our community.
any.BODY Pilates & Exercise Physiology may update these terms and conditions from time to time. Where appropriate, changes will be communicated to clients.
Nothing in these terms is intended to exclude any rights or remedies that cannot be excluded under applicable Australian consumer law.